Return Policy

Return & Refund Policy

Last Updated: September 25, 2026

At NOXQZES, we want you to be satisfied with your purchase.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product generally must:

  • Be unused.
  • Be in its original condition.
  • Be returned with its original packaging where applicable.
  • Include proof of purchase.

Certain products may be subject to additional return restrictions where permitted by law.

2. How to Request a Return

Please contact us before sending any product back.

Contact:

Email: [CUSTOMER SERVICE EMAIL]

Please provide:

  • Your order number
  • Your name
  • The product you purchased
  • The reason for the return
  • Photos of the product if it is damaged or defective

We will provide return instructions if your return is approved.

Do not send products to an address shown on the shipping label unless our customer service team has specifically instructed you to do so.

3. Return Shipping Costs

For a standard change-of-mind return, the customer is responsible for return shipping costs unless otherwise stated.

If you receive a defective, damaged, or incorrect product, please contact us before returning it. We will review the situation and determine the appropriate solution.

4. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your product arrives damaged, defective, or incorrect, contact us as soon as reasonably possible and provide photographs of:

  • The product
  • The packaging
  • The shipping label

We will review the issue and, where appropriate, offer a replacement, refund, or other remedy.

5. Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Your bank or payment provider may require additional time to process the refund.

6. Late or Missing Refunds

If you have been notified that your refund was processed but have not received it, first check your bank or payment provider.

If the refund still has not appeared, contact us at:

[CUSTOMER SERVICE EMAIL]

7. Exchanges

We do not guarantee direct exchanges.

If you need a different product or variant, you may be required to return the original product and place a new order.

8. Sale Items

Unless otherwise stated on the product page or required by applicable law, sale items are subject to the same return policy as regular-priced items.

9. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including products that cannot reasonably be returned for hygiene or safety reasons once opened or used.

Any product-specific restrictions will be disclosed where applicable.

10. Consumer Rights

This policy does not limit any mandatory rights you may have under applicable federal, state, or local law.